Easy Karaoke (EK) prides itself in providing innovative, exciting and fully functional hardware and software as set out elsewhere in this website.
EK is confident that all products sold through the website are of fine quality and will meet all your expectations. Rarely, goods supplied may be found to be defective and you may want to exchange or return something you’ve bought. Please check as far as you can that the goods are as we expected before they are used or installed. Please keep your order number which is on your order confirmation and any delivery packaging as you may be asked for this as proof of purchase if you make a query.
If you change you mind within 30 days most things we sell are covered by our 30 day money back guarantee. Return them by post in their original undamaged packaging in a saleable condition with the order confirmation and we will exchange the item or give you a refund with vouchers. Please note below with regard to audio/video recordings.
If you find a fault with the product (other than audio/video recordings) and you return it within 30 days we will give you a replacement or a refund which will be sent to you within 30 days of receipt of the product from you. If you’ve had the product for up to one year we’ll repair the product or if that’s not possible give you a replacement or it that’s not possible give you a refund. This will be done within 30 days of our receipt the faulty goods.
With regard to downloads of Audio/visual recordings the service provided is final once the delivery of the recordings has started and the download to you has commenced and you will not have a right to cancel at any time after that process has started.
In the event of a problem please contact us. Please include details of your order including your order number and payment method.
This policy does not affect your statutory rights.
Distance Selling Regulations
These Regulations entitle you to cancel your order for items purchased on this website for a full refund. This does not apply to various items including, but not limited to, personalised or made to your specification: audio/video recordings that you have unsealed or as above.
To cancel you can e-mail us or write to us (see contact us for details) within seven days of delivery of your item quoting the order confirmation number. You may not use the items and keep them safe and in good condition and return them to us as soon as possible to our address set out in our terms and conditions.
You may cancel an order for services in similar way within seven days of the date of purchase unless the services have begun sooner as set out above.
For security and training purposes telephone calls to and from us may be recorded or monitored.